Privacy Policy

Qitinghao is operated by 广州其廷国际贸易有限公司 in Guangzhou, China. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit qitinghao.com, place an order, contact us, or otherwise use our services.

1. Information We Collect

We may collect information that you provide directly, including your name, email address, telephone number, billing and shipping addresses, order details, account information, and customer-service communications.

When payments are processed by a third-party provider such as PayPal, we may receive transaction identifiers, payment status, currency, amount, and limited payer information. We do not receive or store your complete payment-card number when payment details are collected by the payment provider.

We may also collect technical information automatically, including IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, and cookie or similar-technology data.

2. How We Use Information

• Process, deliver, support, and refund orders
• Communicate about orders, products, customer-service requests, and policy changes
• Operate, secure, maintain, and improve the website
• Prevent fraud, abuse, and security incidents
• Comply with accounting, tax, customs, legal, and regulatory obligations
• Send marketing communications where permitted by law and where you have not opted out

3. How We Share Information

We share personal information only as reasonably necessary with service providers that help us operate the store, including payment processors, shipping carriers, customs and logistics providers, website hosting and technical providers, email and customer-support providers, professional advisers, and public authorities where required by law.

Our website may use the Tawk.to live-chat service. When you open or use the chat widget, Tawk.to may process your IP address, device and browser information, chat content, and information that you choose to provide. Tawk.to processes this information under its own privacy terms and our service configuration.

We do not sell personal information. We do not rent personal information for money.

4. International Transfers

Because we operate from China and use service providers in different countries, personal information may be processed outside your country or region. We take reasonable steps to use providers and safeguards appropriate to the information and applicable law.

5. Cookies and Similar Technologies

We may use cookies and similar technologies that are necessary for website operation, security, checkout, preferences, and customer support. Tawk.to and any analytics or advertising tools that are actually enabled may also use these technologies. You can manage cookies through your browser settings and through any consent tool displayed on the website. Blocking necessary cookies may affect website functions.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, dispute handling, accounting, tax, customs, and other legal obligations. Retention periods vary by record type and applicable law.

7. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may unsubscribe from marketing messages at any time. To make a request, email qitinghaogj@gmail.com. We may need to verify your identity before completing the request, and some information may be retained where required by law.

8. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so that we can review and delete it where appropriate.

10. Third-Party Links

The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.

11. Changes to This Policy

We may update this Policy from time to time. We will post the revised version on this page and update the date above. Material changes may also be communicated by other reasonable means.

12. Contact

Privacy questions and requests: qitinghaogj@gmail.com

Operator: 广州其廷国际贸易有限公司

Business address: 122 Dongqishi Rd, Liwan District, Guangzhou, Guangdong Province, China