Terms of Service

These Terms govern the use of https://qitinghao.com/ and purchases made from Qitinghao, operated by 广州其廷国际贸易有限公司 in Guangzhou, China. By using the website or placing an order, you agree to these Terms and our Privacy Policy, Shipping Policy, and Returns and Refunds Policy.

1. Eligibility and Acceptable Use

You must be legally capable of entering into a purchase contract in your country or region. You may not use the website for unlawful, fraudulent, abusive, or unauthorized purposes, interfere with website security, or submit false account, payment, or delivery information.

2. Product Information

We aim to describe and photograph products accurately. Natural agricultural products such as tea may reasonably vary in leaf appearance, color, aroma, and flavor between harvests or batches. Screen settings may also affect displayed colors. Net weight, origin, ingredients, storage guidance, and brewing recommendations are provided on the applicable product page where available.

3. Prices and Currency

Unless otherwise stated, prices are displayed in United States dollars. Shipping charges, taxes, duties, and other applicable fees are shown or described separately. We may correct pricing, description, or availability errors before dispatch. If an error affects an order, we will contact you and offer the choice to confirm the corrected order or receive a full refund.

4. Orders and Acceptance

Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean the order has been accepted. We may cancel or limit an order before dispatch because of unavailable stock, pricing errors, suspected fraud, shipping restrictions, payment problems, or legal requirements. If we cancel a paid order, we will refund the cancelled amount to the original payment method.

5. Payment

Available payment methods are displayed at checkout. Payments may be processed by third-party providers such as PayPal under their own terms and privacy policies. An order is treated as paid only after payment has been successfully captured and confirmed. We do not directly store full payment-card numbers when payment details are collected by the payment provider.

6. Shipping, Customs, and Delivery

Shipping availability, charges, estimates, customs responsibilities, tracking, and failed-delivery rules are governed by our Shipping Policy. We offer shipping only through destinations and methods available at checkout. Customers must provide accurate information and cooperate with reasonable destination-country customs requests. Nothing in this section transfers to the customer a responsibility that applicable law places on us.

7. Returns and Refunds

Returns, cancellations, damaged-item claims, and refunds are governed by our Returns and Refunds Policy.

8. Tea and Health Information

Information about tea, brewing, traditional use, flavor, or general wellness is provided for educational purposes only. It is not medical advice and is not intended to diagnose, treat, cure, or prevent disease. Tea may naturally contain caffeine. Customers who are pregnant, nursing, sensitive to caffeine, taking medication, or managing a medical condition should seek appropriate professional advice before consumption.

9. Intellectual Property

Website text, photographs, graphics, branding, logos, page design, and other original content are owned by or licensed to Qitinghao and may not be copied, republished, or commercially used without written permission, except as allowed by law.

10. Reviews and Submitted Content

Content submitted to the website must be truthful, lawful, and relevant. We may reject or remove spam, abusive content, personal information, unlawful claims, or reviews unrelated to a genuine product experience. We will not remove a genuine review merely because it is negative.

11. Website Availability

We do not guarantee that the website will always be uninterrupted or error-free. We may maintain, update, suspend, or modify website functions where reasonably necessary.

12. Liability

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the order was placed. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

13. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including carrier interruption, customs action, natural disaster, severe weather, epidemic, labor dispute, transportation disruption, government action, or network failure. We will take reasonable steps to reduce the effect on affected orders.

14. Governing Law

These Terms are governed by the laws of the People's Republic of China, without limiting mandatory consumer protections that apply in the customer's country or region.

15. Changes

We may update these Terms from time to time. The version posted when an order is placed will normally govern that order unless a change is required by law.

16. Contact

Qitinghao

Operator: 广州其廷国际贸易有限公司

Address: 122 Dongqishi Rd, Liwan District, Guangzhou, Guangdong Province, China

Email: qitinghaogj@gmail.com