Shipping Policy

1. Shipping Origin

Orders are processed and shipped from Guangzhou, China.

2. Order Processing

Orders are normally processed within 2–5 business days after payment is confirmed. Orders are not processed on weekends or Chinese public holidays. Processing may take longer during public holidays, promotional periods, or periods of unusually high order volume. We will contact you if there is a significant delay.

3. Shipping Destinations

We ship only to countries and regions that are available for selection at checkout. Availability may change because tea import rules, carrier coverage, and customs requirements differ by destination. If your destination is not available at checkout, please contact us before placing an order. An unavailable destination should not be entered by selecting a different country or region.

4. Shipping Charges

The applicable shipping charge is displayed at checkout before payment. Remote-area, address-correction, or special-handling charges may apply. If an additional charge becomes necessary before dispatch, we will contact you and you may cancel the affected order for a full refund if you do not wish to proceed.

5. Delivery Estimates

The estimated delivery period shown at checkout or provided with the shipping method begins after dispatch. It is an estimate rather than a guaranteed delivery date. Customs inspections, public holidays, severe weather, flight capacity, local carrier conditions, and other events outside our reasonable control may cause delays.

6. Tracking

We will send a tracking number to the email address used for the order after dispatch. Tracking information may require several business days to appear in the carrier's system.

7. Customs Duties and Taxes

Unless a shipping method is expressly marked "Duties Included" at checkout, import duties, VAT, customs fees, and other destination-country charges are not included in the product price or shipping charge and are the recipient's responsibility. Customs authorities may request identification, tax information, or other documents directly from the recipient. Failure to provide required information may delay, return, or prevent delivery.

8. Address Accuracy

Customers must provide a complete and accurate recipient name, address, postal code, email address, and telephone number. Contact us immediately if an address needs to be changed. We cannot guarantee changes after processing or dispatch. Additional costs caused by incorrect or incomplete information may be charged to the customer where permitted by law.

9. Failed Delivery and Return to Sender

If delivery fails because of incorrect information, an unavailable recipient, refusal of delivery, failure to complete customs procedures, or failure to pay recipient-responsible import charges, the customer may be responsible for redelivery, return, storage, customs, or disposal costs. If the parcel is returned to us, any refund will be determined after inspection and non-recoverable costs may be deducted where permitted by law.

10. Lost or Damaged Parcels

If a parcel arrives damaged, contact us within 3 days of delivery and provide the order number and clear photographs of the outer packaging, inner packaging, shipping label, and affected product. If tracking has not updated for an unusually long period or delivery is overdue, contact us so that we can request an investigation from the carrier. Keep the product and all packaging until the investigation is complete.

11. Contact

Shipping questions: qitinghaogj@gmail.com. We normally respond within 1–2 business days.