Returns and Refunds Policy

1. Order Cancellation

Orders may be cancelled for a full refund before dispatch. Once an order has been dispatched, it cannot be cancelled and must follow the return process below.

2. Return Period

You may request a return within 14 days after delivery. Contact qitinghaogj@gmail.com before sending any product back. We will confirm whether the return is eligible and provide return instructions. Unauthorized returns may not be accepted. This policy does not limit mandatory consumer rights available under the laws of the customer's country or region.

3. Return Eligibility

To qualify for a change-of-mind return, the product must be unopened, unused, in its original sealed packaging, in resalable condition, and accompanied by proof of purchase. For food-safety and hygiene reasons, opened tea products cannot be returned unless they are damaged, defective, contaminated, or materially different from the item ordered.

The following items are not eligible for change-of-mind returns:

• Opened or used tea products
• Products without their original packaging or seal
• Gift cards
• Clearance or final-sale products clearly marked as non-returnable
• Personalized or custom products

4. Damaged, Defective, or Incorrect Items

Contact us within 3 days after delivery. Include the order number, a description of the problem, photographs of the outer and inner packaging, and photographs of the affected product. Keep the product and all packaging until we complete our review. If the claim is approved, we may offer a replacement, partial refund, or full refund as appropriate.

5. Return Shipping

If a return is caused by our error or an approved damaged or defective product, we will cover reasonable return or replacement costs. For change-of-mind returns, the customer is responsible for return shipping and any applicable customs or handling charges. We recommend using a tracked service. We are not responsible for a return parcel until it is received by us. The return address will be provided after the request is approved; do not send returns to the public business address unless instructed.

6. Refunds

Approved refunds are issued to the original payment method. We normally initiate the refund within 5–10 business days after approval. The payment provider or bank may require additional time before the funds appear. Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to our error. Customs charges paid directly to authorities or carriers cannot normally be refunded by us.

7. Refused and Unclaimed Parcels

Refusing delivery or failing to collect a parcel is not an approved return. If the parcel is returned to us, any refund will be determined after inspection, and non-recoverable shipping, return, customs, storage, or handling costs may be deducted where permitted by law.

8. Contact

Return requests: qitinghaogj@gmail.com. Include your order number and the reason for the request.